{"id":1353,"date":"2023-06-23T11:17:15","date_gmt":"2023-06-23T18:17:15","guid":{"rendered":"https:\/\/www.ghosh.com\/blog\/?p=1353"},"modified":"2023-10-06T13:33:37","modified_gmt":"2023-10-06T20:33:37","slug":"resolved-cannot-add-imap-account-of-email-address-also-linked-to-office365-in-outlook-for-android","status":"publish","type":"post","link":"https:\/\/www.ghosh.com\/blog\/resolved-cannot-add-imap-account-of-email-address-also-linked-to-office365-in-outlook-for-android\/","title":{"rendered":"Resolved: In Outlook for Android, add IMAP account if also linked to Office365"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>This drove me bonkers for a while and stumped Microsoft mobile and cloud support teams for weeks, but the work around appears to be embarrassingly simple.\u00a0 Hopefully, this blog post will help others avoid wasting time on this.<\/p>\n<p>Goal: Add an IMAP email account of an existing address (e.g., john@acme.com) to Outlook for Android<\/p>\n<p>Problem: If the email address is also linked to an Office 365 account (i.e., john@acme.com is the main Office 365 account ID), then Outlook for Android automatically adds the Office 365 account, even if you&#8217;re not using that email account.\u00a0 It gives no option to manually configure an IMAP account instead, and in fact, in my case, it was automatically authenticating to add the account.\u00a0 I tried disabling Exchange sync and changing the Office 365 user email address, to no avail.<\/p>\n<p>Solution: Ultimately, what worked was:<\/p>\n<ol>\n<li>renaming the Office 365 account (in Portal &gt; Users) (e.g., from john@acme.com to fubar@acme.com)\u00a0 [Note: this step may not be necessary, but I haven&#8217;t confirmed that],<\/li>\n<li>in Outlook for Android try adding the original IMAP email account (john@acme.com); in my case, it added the Office 365 account (fubar@acme.com) anyway (I have no idea how\/why they would still be linked),<\/li>\n<li>in Outlook for Android, add the original IMAP email account (john@acme.com) again.\u00a0 It should then state something like, &#8220;This Outlook 365 account is already added.\u00a0 Would you like to add another account?&#8221;.\u00a0 Click Yes to continue and voila!\u00a0 You should now have the IMAP settings screen to manually configure your original IMAP account (john@acme.com).<\/li>\n<\/ol>\n<p>Not intuitive, but I hope this is helpful.\u00a0 If you determine and easier way (or if step #1 can be skipped), please add in comments below.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1354,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-1353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technical-support"],"_links":{"self":[{"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/posts\/1353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/comments?post=1353"}],"version-history":[{"count":2,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/posts\/1353\/revisions"}],"predecessor-version":[{"id":1356,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/posts\/1353\/revisions\/1356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/media\/1354"}],"wp:attachment":[{"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/media?parent=1353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/categories?post=1353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ghosh.com\/blog\/wp-json\/wp\/v2\/tags?post=1353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}